Terms of service.
1. INTRODUCTION
This document lays out the conditions governing the use of this website and the purchase of products (hereinafter the "Conditions").
Please read the Conditions carefully before using this website. By using this site or placing an order, you agree to be bound by these Conditions. If you do not agree with all the Conditions, you should cease using this site.
These Conditions may be amended. It is your responsibility to read them regularly, as the conditions in force at the time of usage will be applicable to you.
2. USE OF OUR WEBPAGE
By using this website and placing orders, you agree:
To use this website only to make inquiries or place legally valid orders.
Not to place false or fraudulent orders. If determined as such, we reserve the right to cancel the order and report it to the authorities.
To provide accurate contact information. If incomplete information is provided, we will not be able to process your order.
By placing an order, you declare to be over 18 years old and legally capable of entering into agreements.
3. SERVICE AVAILABILITY
Products displayed on the website can be shipped worldwide.
4. EXECUTION OF THE AGREEMENT
Information on the website does not constitute an offer to sell but an invitation to tender. An agreement exists only when we accept your order and send a "Shipping Confirmation" via email.
5. AVAILABILITY OF PRODUCTS
All orders are subject to product availability. If supply difficulties arise, we reserve the right to offer substitute products of equal or higher quality. If you do not accept these, a refund will be issued.
6. REFUSAL TO PROCESS AN ORDER
We reserve the right to remove products from our website and modify materials without prior notice. We may refuse an order at our discretion, even after sending an "Order Confirmation."
7. SHIPPING AND DELIVERY
We ship worldwide via Correos Express (Spain) and DHL (international). Orders will be sent to the delivery address provided. Once dispatched, an email confirmation will be sent. We are not liable for lost orders due to incorrect addresses.
For non-EU countries, customs duties and VAT may apply, which are not included in our pricing. These must be covered by the customer.
8. DELIVERY FAILURE
If after two attempts delivery fails, we will attempt to find a safe place for the parcel and leave a note with further instructions. If, after 15 days, the parcel remains undelivered, the agreement will be terminated, and a refund will be issued, deducting transport and termination costs.
9. PASSING OF PRODUCT OWNERSHIP AND RISK
Risk transfers to you upon delivery. Ownership transfers upon full payment.
10. PRICE AND PAYMENT
Prices listed on our website exclude VAT (except for Spain) and shipping costs. If a pricing error is found, we will notify you. If you cannot be reached, the order will be canceled and refunded.
Payments can be made via Visa and MasterCard. Payments are encrypted for security, and charges are made once the order leaves our warehouse.
11. RETURN & EXCHANGE POLICY
11.1 Right to Cancel an Order
Returns can be made within 15 days if products are in original condition with tags and packaging. Used or damaged items will not be refunded.
11.2 Return of Faulty Products
If a product is faulty, contact us at cdm@colmillodemorsa.com with details and images of the issue.
12. LIABILITY AND DISCLAIMER
Our liability for purchased products is limited to their purchase price. We are not liable for losses such as:
Loss of income, business, or profits
Data loss
Processing time loss
All product descriptions are provided "as is" without warranties.
13. RE-SALE AND DISTRIBUTION
This website is for consumers only. Professional re-sale, agency, or distribution of our products is prohibited.
14. WRITTEN COMMUNICATIONS
By using this site, you accept that communication will primarily be electronic. This does not affect your statutory rights.
15. NOTICES
Notices will be deemed received when posted on our website, sent via email, or delivered by mail.
16. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
You may not transfer or assign the agreement without our written consent. We may transfer or subcontract the agreement at any time.
17. EVENTS BEYOND OUR CONTROL
We are not liable for delays caused by force majeure events, including but not limited to strikes, natural disasters, transportation failures, or government regulations.
18. WAIVER
Failure to enforce any provision does not constitute a waiver of our rights.
19. SEVERABILITY
If any clause is declared void, the remaining terms will remain in effect.
20. ENTIRE AGREEMENT
These Conditions represent the entire agreement between both parties and supersede prior agreements.
21. OUR RIGHT TO AMEND THESE CONDITIONS
We reserve the right to amend these Conditions at any time.
22. GOVERNING LAW AND JURISDICTION
The use of this website and related agreements shall be governed by Spanish law. Disputes shall be subject to the jurisdiction of Spanish courts.
23. COMMENTS AND SUGGESTIONS
We welcome your feedback. Please send comments and suggestions via our contact form.